This post was originally shared on AllWays Health Partners' provider blog, Best Practice.
The array of terminology involved in health insurance can be difficult for people to grasp, especially if they already have a medical issue that they’re trying to address. We've rounded up several resources to help your employees improve their health literacy and make more informed health care decisions.
CDC health literacy and health communication pages
The CDC has a page on their website dedicated to health literacy, offering information on why and how health literacy issues occur, even in highly developed countries like the United States. The page offers practical resources for employers including studies that show how health literacy problems can affect their employees.
National Library of Medicine’s multi-language resource page
Sometimes, health literacy is caused by a language barrier. If your employees' first language isn't English, it can be much harder for them to understand complicated medical terms. The National Library of Medicine is dedicated to compiling consumer health information in multiple languages. They have links to resources for those who speak specific languages - like Spanish, French, Chinese, American Sign Language, and more - as well as links to resources that are made in multiple languages. These links encompass a wide variety of information, from cultural competency to immunization resources to HIV/AIDS information.
Preventive vs diagnostic care video
AllWays Health Partners’ preventive vs diagnostic care video explains in simple terms what preventative and diagnostic services are, and when and how cost-sharing comes into play. The video also covers the different types of cost-sharing, explaining what they are and in what situations a member might need to pay them. By using this video as a reference, your employees can better understand the services that are covered under their plans and be more likely to know when they have to pay instead of being surprised.
Urgent vs. emergency care infographic
Earlier this year, our employer blog AllWays Insider posted an article about the different options for getting care and which options are best for which situations. The article discusses retail health clinics, virtual visits, urgent care centers, emergency rooms and when a patient should utilize each kind of care. It comes with a handy infographic that you can share with your patients, condensing the information into an easy-to-read and understand format.
6 types of health care terms to know
A more recent post on AllWays Insider describes 6 types of important health care terms for employees to know. This information is also applicable to your patients, who need it to make informed medical decisions. In addition to covering cost-sharing and types of care in detail as the previously-mentioned flyer does, this article also defines and describes the different types of health plans, the people who use and administer health care services, types of savings accounts, and a few other miscellaneous health care terms that are useful to know.
With all of the above information, your employees will be on the right track to understanding health insurance and making good decisions about their health care.