AllWays Insider

In recognition of National Customer Service Week, we want to take this momentous opportunity to celebrate the critical work of our customer service team. Every day they educate and support our members through care and coverage. This week, get to know just one of our incredible customer service representatives, Grace VanDyck. When we asked Grace what makes a good customer service professional, she humbly responded, "empathy and a good listener." Continue reading for the full interview.

In recognition of  National Recovery Month, we want to take this timely opportunity to share some of the life-changing work of our Peer Recovery Coaches and the impact that has on members' access to the different pathways of recovery. This week of National Recovery Month, meet peer recovery coach, Chris Bonsall, CARC.

Did you know that AllWays Health Partners was one of the first health plans in the country to have peer recovery coaches on staff? Seeing as September is National Recovery Month, we want to take this timely opportunity to share some of the life-changing work of our Peer Recovery Coaches and the impact that has on members' access to the different pathways of recovery. This week of National Recovery Month, meet peer recovery coach, Barry Shelton, CARC, CPS.

We talked to Paul Cinelli, one of our network growth analysts, about his experience at AllWays Health Partners as a part of the Network Management Team and as a Diversity, Equity, and Inclusion staff facilitator.