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Meet Grace VanDyck: Customer Service Week Spotlight

Posted by Alyssa Malmquist on October 07, 2021

In recognition of National Customer Service Week, we want to take this momentous opportunity to celebrate the critical work of our customer service team. Every day they educate and support our members through care and coverage. This week, get to know just one of our incredible customer service representatives, Grace VanDyck. When we asked Grace what makes a good customer service professional, she humbly responded, "empathy and a good listener." Continue reading for the full interview.

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Topics: Mass General Brigham, Members, Brokers, Employers, Employee spotlight

Meet Chris Bonsall: peer recovery coach at AllWays Health Partners

Posted by Alyssa Malmquist on September 09, 2021

In recognition of  National Recovery Month, we want to take this timely opportunity to share some of the life-changing work of our Peer Recovery Coaches and the impact that has on members' access to the different pathways of recovery. This week of National Recovery Month, meet peer recovery coach, Chris Bonsall, CARC.

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Topics: Members, Brokers, Employers, Behavioral and mental health, Employee spotlight

Meet Barry Shelton: peer recovery coach at AllWays Health Partners

Posted by Alyssa Malmquist on September 02, 2021

Did you know that AllWays Health Partners was one of the first health plans in the country to have peer recovery coaches on staff? Seeing as September is National Recovery Month, we want to take this timely opportunity to share some of the life-changing work of our Peer Recovery Coaches and the impact that has on members' access to the different pathways of recovery. This week of National Recovery Month, meet peer recovery coach, Barry Shelton, CARC, CPS.

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Topics: Virtual innovation, Members, Brokers, Employers, Behavioral and mental health, Employee spotlight

Meet our network growth analyst Paul Cinelli

Posted by AllWays Health Partners blog team on February 25, 2020

We talked to Paul Cinelli, one of our network growth analysts, about his experience at AllWays Health Partners as a part of the Network Management Team and as a Diversity, Equity, and Inclusion staff facilitator.

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Topics: Providers, Diversity, equity & inclusion, Employee spotlight

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