Meet Grace VanDyck: Customer Service Week Spotlight

Posted by Alyssa Malmquist on October 07, 2021

In recognition of National Customer Service Week, we want to take this momentous opportunity to celebrate the critical work of our customer service team. Every day they educate and support our members through care and coverage. This week, get to know just one of our incredible customer service representatives, Grace VanDyck. When we asked Grace what makes a good customer service professional, she humbly responded, "empathy and a good listener." Continue reading for the full interview.

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Topics: Mass General Brigham, Members, Brokers, Employers, Employee spotlight

A Story of Strength: Nancy Falconeri’s Patient Story

Posted by Mass General Brigham on September 28, 2021
For many, eating a cookie may not be memorable. But in 2005, when 23-year-old Nancy Falconeri successfully ate a shortbread cookie, the moment was forever imprinted in her memory because it was the first time in two years that she was able to swallow food without a feeding tube.
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Topics: Providers, Mass General Brigham

Accelerating the Future of Medicine with Gene and Cell Therapy

Posted by Mass General Brigham on September 14, 2021

See what nearly two dozen healthcare, scientific and investment experts say are the key issues and opportunities in gene and cell therapy. The World Medical Innovation Forum and Recon Strategy teams have prepared a paper describing what’s ahead for these potentially game-changing discoveries.

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Topics: Providers, Mass General Brigham, Virtual innovation

Morgan’s story: Paralympic swimmer goes for gold after innovative amputations

Posted by Mass General Brigham on September 07, 2021

Morgan Stickney, a 24-year-old swimmer from New Hampshire, overcame two below-the-knee amputations to earn a spot on Team USA at the 2021 Tokyo Paralympic Games. She will compete in the 400-meter and 50-meter freestyle events.

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Topics: Providers, Mass General Brigham

New study: Whiplash injuries now visible

Posted by Mass General Brigham on August 24, 2021

An international research group led by researchers from the Harvard Medical School Department of Physical Medicine and Rehabilitation at Spaulding Rehabilitation Hospital released a ground-breaking new study titled “Whiplash injuries associated with experienced pain and disability can be visualized with [11C]-D-deprenyl PET/CT” in the Journal of PAIN.

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Topics: Providers, Clinical health, Mass General Brigham, Physical health and wellness

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